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Material

IXXI is printed on high-quality synthetic paper with a matte finish. The cards are 0.33mms thick, do not warp and are water and UV resistant. Your IXXI is custom-made quality.

Prices and shipment
IXXI is available from € 29,95 (40 x 60 cm / 6 cards). The price of your IXXI is instantly shown in the first step of the design tool. Shipment starts at € 3,95 and your IXXI will be home delivered within 3 - 5 working days!

About IXXI
With IXXI you can easily create your own personal wall decoration in any size you want. This high-quality product, consisting of cards and connectors, offers endless possibilities in images, shape and size. Affordable - ánd Dutch - Design! Check out our story here.

Want to know more? Go to our FAQ.

Awards

  • Nomination Dutch Design Award 2010
  • Winner European Design Award 2018
  • Nomination German Design Award 2019
  • Winner Dutch Interactive Award

Corporate Social Responsibility

  • IXXI is sustainable
  • IXXI manufactures ethically
  • IXXI values good relationships

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We will reply within one working day. Please check our FAQ for tips and tricks about making your personal IXXI.

Customer service

Top 10 questions

  • How does the module to design your own IXXI actually work?

    Getting stuck while designing your IXXI? Fortunately, we have made an explainer video in which we guide you through the module step by step.

  • How do I know my images are suitable for a good result?

    If you don’t see a red exclamation mark appear when using the IXXI module, your images are of a good enough technical quality. If you do get a warning, however, this means that your images do not have the right quality or resolution. In short: the image quality is not high enough, which will result in the print looking pixelated or somewhat gritty.

    Don’t forget to check the image’s visual quality as well: is it in focus? This is not measured by the module. You can check for sharpness by zooming in on the image on your PC or smartphone.

    Quality requirements enlargement

    Enlargements are possible with 20x20 cm cards. For the best results, use an image that has between 500 and 1000 pixels. If your image is five cards wide (100 cm, each card measuring 20 cm x 20 cm), then the image should be between 2,500 and 5,000 pixels.

    Quality requirements collage

    You can choose between either 10x10 cm cards or 20x20 cm. If you choose to use 10x10 cm cards, you'll get the best results if your image is between 280 and 500 pixels per card. If you want to use the 20 x 20 cm format, you'll get the best results if your image is between 500 and 1,000 pixels per card.

    You'll find everything you need to know about the requirements for image quality here. Still not sure? Feel free to contact us!

     

  • The online module doesn't work probably / it's not possible to finish the order / there are problems during the payment. What can I do?

    We’re sorry to hear that you haven’t been able to create your IXXI. Please try a different web browser. It’s possible that this is the causing the issues. If you’re using Internet Explorer, then you need version 11 or higher. Alternatively, you could use Mozilla Firefox or Google Chrome instead.

    Sometimes deleting your cookies and history also helps.

  • How and on which surfaces can I fasten my IXXI?

    An IXXI is supplied with a standard hanging system: a hanging tool, Monos, tesa® Powerstrips and drawing pins. Click the IXXI together using the click stick and cut and use the hanging tool to hang up the IXXI. Mount the Monos to the wall using the tesa Powerstrips and drawing pins if necessary. 

    You can fast your IXXI on almost every surface. Besides the accessory tesa® Powerstrips, there are also special tesa® Powerstrips for textured walls available. These are called tesa®Powerstrips for plaster. They stick better to textured surfaces and can be bought in most hardware stores.

  • What about the delivery time?

    You can expect your IXXI to be delivered 4 or 5 days after you placed your order. As soon as we dispatched your IXXI, you will receive a tracking link by e-mail.

    If you’ve ordered a digital giftcard it will be sent right away to your e-mail address.

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Frequently asked questions

  • Product information
    • What are the cards made of?

      The IXXI cards are 0.3 mm thick and are made of high-quality synthetic paper. This material is water proof, UV resistant and does not tear or warp.

      The print can however discolor when it is frequently exposed to UV-light.

    • What about the size of the IXXI cards?

      The cards are available in the following formats:

      Collage: 20x20cm or 10x10cm

      Enlargement: 20x20cm

      Pixel: 14x14cm or 10x10cm

       

    • What do I get?

      An IXXI is delivered including the following parts:

      Tools

      Note: this does not apply to the refill option, which is used to order additional cards.

    • Can I order separate parts?

      For sure! Go to Tools & Extras, there you’ll find Hanging Kits and Tool Kits. IXXI refill is exclusively used to order cards. You may order separate cards with your own image material or with image bank images. They’re available starting from 2 cards for the Original 20x20 cm cards or 12 cards for the 10x10 cm Mini cards.

    • What are ‘Order Directly IXXI's’?

      "Order Directly IXXI's" are fixed-size products, which can be ordered directly. They are marked with a grey ‘sticker’ in IXXI’s collection. These products were designed especially by and for IXXI and can, for example, be printed on both sides or provided with a special, modular option. This is also where you’ll find a series of unique ‘pixel’ products.

    • Is it possible to get an "Order Directly IXXI" in a different size?

      Unfortunately not. The "Order Directly IXXI's" are only available in the offered sizes.

    • Can I combine IXXI Mini and IXXI Original?

      No, that's not possible, since the cutting margin is different.

    • What’s the difference between IXXI Mini and IXXI Original?

      Original

      Size of each card: 20x20 cm

      • A real eye-catcher for your interior
      • Perfect for big surfaces
      • Easy to spread picture on several cards


      Mini:

      Size of each card: 10x10 cm

      • Perfect for snap-shots & smartphone pictures
      • Easy and fast exchange of pictures
      • Beautiful collection of moments on a small surface
    • Is it possible to hang the IXXI outside?

      Yes, that’s possible! The IXXI cards are 0.3 mm thick and are made of high-quality synthetic paper. This material is water proof, UV resistant and does not tear or warp.

      The print can however discolor when it is frequently exposed to UV-light.

    • How can I clean my IXXI?

      We advise to clean your IXXI with a dry or slightly wet cloth. Please don't rub, since this could damage the print, but speckle softly until your IXXI is clean again.

  • Gift cards
    • I didn’t receive my digital gift card. What should I do?

      Perhaps the gift card landed in your spam/unwanted email box. Did you have a look there? If you can’t find it, please send us an e-mail and we will find it for you in no time.

    • What about the validity of a gift card?

      An IXXI gift card is valid for three years. This applies to e-mail gift cards as well as postal gift cards.

    • Where do I enter the gift code during the ordering process?

      An IXXI gift code can be entered whilst at the online shopping basket. Here you will see a special header with the text ‘Do you have a gift code? Click here’. The discount will automatically be deducted before you start the payment procedure.

    • Can I use the code on my gift card more than once?

      Sure you can! In case you’ve spent less than the amount on the gift card, the remaining amount will still be available. You can just use the code for a next order.

    • What is the difference between the Gift Box and Giftcard?

      You can choose between a digital Giftcard and a printed Giftcard. You will receive the digital Giftcard directly by mail, the printed Giftcard will be sent out the next day. It is possible to a personal message on the Giftcard. If you enter the code during the check-out in your shopping basket the code will be activated.

      A Gift Box includes a unique giftcode, six theme cards with double-sided print and the necessary tools to hang the collage. Choose a certain theme and surprise your friends and family with the most beautiful photo present! With the unique code in the giftbox it’s possible to order single cards, the next step is to complete and hang the IXXI with the delivered tools.

  • Making module
  • Image quality
    • What are the quality requirements for my images?

      You can use the following image formats to create an IXXI: jpeg, jpg and png.

      Quality requirements enlargement

      Enlargements are possible with 20x20 cm cards. For the best results, use an image that has between 500 and 1000 pixels. If your image is five cards wide (100 cm, each card measuring 20 cm x 20 cm), then the image should be between 2,500 and 5,000 pixels.

      Quality requirements collage

      You can choose between either 10x10 cm cards or 20x20 cm. If you choose to use 10x10 cm cards, you'll get the best results if your image is between 280 and 500 pixels per card. If you want to use the 20 x 20 cm format, you'll get the best results if your image is between 500 and 1,000 pixels per card.

      You'll find everything you need to know about the requirements for image quality here. Still not sure? Feel free to contact us!

       

    • How can I tell if my images have the right resolution?

      If you don’t see a red exclamation mark appear when using the IXXI module, your images are of a good enough technical quality. If you do get a warning, however, this means that your images do not have the right quality or resolution. In short: the image quality is not high enough, which will result in the print looking pixelated or somewhat gritty.

      Don’t forget to check the image’s aesthetic quality as well: is it in focus? This is not measured by the module. You can check for sharpness by zooming in on the image on your PC or smartphone.

    • When I zoom in on my IXXI inside the module, it seems blurred; but I don’t get a warning. What should I do?

      When you zoom in on your IXXI in the module, it might get blurry. This depends on your screen resolution. If you don’t get a red exclamation mark in your design and the visual quality (?) is good, there is no problem.

    • The resolution of my uploaded image is ‘low’, but the preview looks fine. What’s going on here?

      The resolution required in order to properly display an image on a computer screen isn’t as high as for printing. You’ll need a higher resolution for this. Quite possibly the image looks great on your screen, but it may not be suitable for print. In case a poor or average quality is indicated, we recommend you to choose another image or decrease the size of your IXXI.

    • Does an IXXI print look the same as a photo print?

      No, a photo print goes through a different process than a digital IXXI print. Glossy paper is often used for photographs, whereas IXXI uses matte, synthetic paper. Colours may appear differently.

    • Do I have to provide square images in order to print them on IXXI cards?

      No, you don’t have to. You can just upload rectangular images and use the module to determine the crop. You can zoom in and out and move the image within the square frame.

    • Is it possible that a colour difference will appear if I choose for black-white pictures?

      Yes, that’s possible. Please note that a colour difference with a black-white or sepia filter is possible, since the individual colour compensation is different. Deep colours are made of several colours. If the light incidence and colour intensity of the new picture is significantly different, it’s possible that a colour difference appears.

      The prints can also discolor when it is frequently exposed to UV-light.

       

    • Will the colours of my picture be printed exactly the same as on the digital picture?

      It is possible that you will notice a small colour difference. One reason could be your colour screen settings. The colours can look different on each screen, depending on the settings. It is possible to design your IXXI in RGB and CMYK colour. RGB colours will be converted to CMYK colours during the printing process. Therefore bright colours might be printed darker then displayed on the original picture.

    • The online module doesn’t show an explanation mark, can I assume that the IXXI will be printed exactly like shown on the preview picture?

      The example is no printing preview, but a digital overview of your IXXI. If you don’t see an explanation mark, the technical quality is sufficient. But it’s important that you also check the visual quality of your pictures(s), because the online module can’t check this quality. In order to do so, open your picture on your computer or laptop and zoom in – when the picture is pixelated or appears blurry, we advise to use another picture.

  • IXXI account
    • Can I save my IXXI and finish it later?

      Certainly! You’ll need a ‘my IXXI’ account though. Simply create an account by clicking on login at the top right of your screen. We will save your design for 45 days at most.

    • I can’t log in. What should I do?

      First of all, we advise you to change browsers. There is a possibility that your difficulties stem from there. In case you are working with Internet Explorer you will need a version higher than 8. Otherwise, Mozilla Firefox or Google Chrome are good alternatives.

      If this doesn’t help, you can easily request a new password. You can do this by clicking on the ‘Forgot my password’-button.

  • Ordering an IXXI
    • How can I order an IXXI?

      In the explainer video we guide you step by step through the easy design and ordering of an IXXI. 

    • What are ‘Order Directly IXXI's’?

      "Order Directly IXXI's" are fixed-size products, which can be ordered directly. They are marked with a grey ‘sticker’ in IXXI’s collection. These products were designed especially by and for IXXI and can, for example, be printed on both sides or provided with a special, modular option. This is also where you’ll find a series of unique ‘pixel’ products.

    • Can I order separate parts?

      For sure! Go to tool, there you’ll find Hanging Kits and Tool Kits. IXXI refill is exclusively used to order cards. You may order separate cards with your own image material or with image bank images. They’re available starting from 1 card for the Original 20x20cm cards or 4 cards for the 10x10cm Mini cards.

      If you go to Tools & Extras, you will also find additional Hanging Kits and Tool Kits.

    • Can I order extra cards so I can update my IXXI?

      Yes you can, this is the joy of IXXI! When you choose a refill order, you only order cards (without any tools). They’re available starting from 1 card for the Original 20x20cm cards or 4 cards for the 10x10cm Mini cards.

    • I haven’t received an order confirmation. What to do?

      Perhaps the order confirmation ended up in your spam or junk mail. Have you checked? If you can’t find it there, please send us an e-mail

    • On my order confirmation I can see that the text on my IXXI is displaced. How will the text be printed on my IXXI?

      It’s possible that the text looks displaced on the order confirmation. The picture of the IXXI is compressed in order to show all cards of the IXXI. Therefore it’s possible that the text looks displaced but that’s not the case; we will print the text as shown in the online module before you confirmed the IXXI.

  • Prices and payment
    • How much do I pay for an IXXI?

      That depends on two factors: the type of product and its size. After you’ve selected your product, you’ll be asked to provide the measurements. The calculator will indicate the corresponding price. IXXIs from the special collection have a fixed size and price. IXXI is available starting from € 33.50 (60 x 80 cm).
      Please pay attention: the prices do not include shipping costs.

    • What are the shipping costs?

      The costs for shipping in the Netherlands, Belgium and Germany are € 3,95. For delivery in other countries, click here.

      
IXXI cannot be held responsible for additional costs such as taxes or import-/customs taxes that apply outside the EU. These costs will have to be paid directly by the customer, at all times.

    • I have chosen to pay afterwards through Klarna. How does this work?

      In case you chose to pay afterwards through Klarna, then things are a bit different. As soon as your IXXI has been shipped, you will receive a digital invoice from Klarna. You will have 14 days tot pay this invoice into the account number stated on the invoice. Through My Klarna, you can get a complete overview of invoice or payment. Any other questions about the invoice or payment? Get in touch with Klarna.

    • I have a gift card, where can I enter the code?

      An IXXI gift code can be entered whilst at the online shopping basket. Here. you will see a special header with the text ‘Do you have a gift code? Click here’. The discount will automatically be deducted before you start the payment procedure.

  • Delivery
  • Hanging and switching
    • How to attach an IXXI to the wall?

      When you are ready to hang up the IXXI, we recommend that you read the instructions carefully beforehand. Have you lost the instructions? Watch the demo or read the instructions here.

      An IXXI is supplied with a standard hanging system: a hanging tool, Monos, tesa® Powerstrips and drawing pins. Click the IXXI together using the click stick and cut and use the hanging tool to hang up the IXXI. Mount the Monos to the wall using the tesa Powerstrips and drawing pins if necessary.

      TIP: Do you have a dark coloured IXXI? Then use gloves when you click your IXXI together to prevent any fingerprints.

      Do you have an IXXI with a transparent hanging strip? This works slightly differently. Click here to see the demo.

    • What’s the best way to remove the Monos?


      Beneath the Mono, a piece of the tesa Powerstrip is visible. The Mono will come loose by gently pulling on this piece of the tesa Powerstrip.

      The tesa Powerstrip sticks to the topcoat (e.g. plaster) of your wall. Be mindful to detach the Powerstrip with utmost care by slowly pulling it in a downwards direction. Keep the tesa Powerstrip parallel to the wall instead of pulling it towards you. Use your other hand to keep the Mono in place.

    • How to take apart an IXXI?

      IXXI cards are made of a strong material that doesn’t crease. If light force is applied to remove the cards from the connecting pieces, they won’t get damaged. It is recommended to push the connecting piece in the opposite direction. 

    • Are there any requirements for the wall surface?

      An IXXI is delivered with a standard hanging system: a hanging strip, Monos, tesa Powerstrips and pushpins.
      The tesa Powerstrips affix best to a smooth, clean, hard and nonporous surface. With the pushpins, the IXXI can be attached on rough plaster, rough cement paint or vinyl wallpaper.

    • I have a textured wall, is it still possible to hang an IXXI?

      Besides the accessory tesa® Powerstrips, there are also special tesa® Powerstrips for textured walls available. These are called tesa® Powerstrips for plaster. They stick better to textured surfaces and can be bought in most hardware stores.

    • Are there any alternatives for hanging an IXXI?

      As an alternative to the hanging tool, you could also choose to mount the IXXI to a thin wooden strip. Drill holes and screw the strip to the wall, then mount the Mono to the strip using the hanging tool as described in the instructions.

  • Cancel and return
    • Can I cancel my order?

      Once your order has been placed it cannot be cancelled. 

    • Can I return my IXXI?

      IXXI offers you the possibility to create your own unique wall decoration. The size is up to you; position the image as you like and select a color for the connecting tools.
      A unique product originates, entirely composed according to your wishes.
      Concequently, IXXI’s which are created with the help of our online module can not be returned.
      On the other hand, our Order Directly IXXI's have fixed dimensions and can not be customized. Therefore, these IXXI’s can be returned. These IXXI's are recognizable by the black ‘Shopping Cart’ button.



      You can contact us within 14 working days after receiving your IXXI to discuss the further handling. Your e-mail will be processed within one working day. The amount paid will be refunded within 5 working days after receiving the IXXI back. Shipment costs for returning will be for account of the buyer.
      Did you buy your IXXI somewhere else than in our web shop? Please contact the relevant seller.

  • Questions and complaints
    • What is covered by the guarantee?

      If the design, material or production of the product is flawed, you are entitled to have the product repaired by IXXI. Or, if product repair is not possible, you are entitled to have it replaced by IXXI.

      IXXI does not guarantee that its supplied products can resist ultraviolet radiation or any other environmental factors.

      No warranty applies to damages arising from the incorrect use or application of the products supplied.

      The proof of purchase (the order confirmation upon payment) is the certificate of guarantee. If repair or replacement is not possible, IXXI is entitled to repudiate the agreement and to credit you for the entire sum.

    • I am missing an IXXI card from my order. What should I do?

      The IXXI cards are made of synthetic material, which might cause cards to stick together. Did you check if the missing card wasn’t just stuck to another one?

      If this is not the case, please contact us and send a picture and order number. We will gladly help you out.

    • I’ve noticed a color difference between my existing black-white/sepia cards and the new cards, how can this happen?

      Please note that a colour difference with a black-white or sepia filter is possible, since the individual colour compensation is different. Deep colours are made of several colours. If the light incidence and colour intensity of the new picture is significantly different, it’s possible that a colour difference appears.

      The prints can also discolor when it is frequently exposed to UV-light.

    • I received my IXXI and noticed a colour difference compared to the original pictures, how is that possible?

      It is possible that you will notice a small colour difference. One reason could be your colour screen settings. The colours can look different on each screen, depending on the settings. It is possible to design your IXXI in RGB and CMYK colour. RGB colours will be converted to CMYK colours during the printing process. Therefore bright colours might be printed darker then displayed on the original picture.

    • The online module didn’t show an explanation mark, but my IXXI is blurred. How can this happen?

      The preview shown in the module is no printing preview, but a digital overview of your IXXI. If you don’t see an explanation mark, the technical quality is sufficient. But it’s important that you also check the visual quality of your pictures(s), because the online module can’t check this quality. The visual quality of your IXX is probably not sufficient, order to test this open your picture on your computer or laptop and zoom in – when the picture is pixelated or appears blurry, we advise to use another picture. If the visual quality of your picture is good, please contact our customer service.

       

Did not found your question?

Contact us. In order to help you as effectively as possible, we only communicate via email and Facebook Messenger. We can then use printscreens and/or links to provide the best possible advice. We will respond to your message within one working day.